Order & Production

Can I order a sample before making a bulk purchase?

Yes, you can purchase a physical sample of your order before ordering in bulk; once you’re satisfied with the result, we can proceed further with the manufacturing process.

Will I be provided with digital proof of the accuracy of my box prior to production?

Yes, we will send you a 3D mock-up of your custom box as digital proof before we put your order into the manufacturing process.

What is your MOQ (minimum order quantity) policy?

We do not have any minimum order quantity policy; you can order as many boxes as you desire. Please note the price may vary from per piece to bulk.

What is your turnaround time?

Our turnaround time starts as soon as we get confirmation from the client; we take 7-10 business days to manufacture your packaging order. You may contact our chat support to have a more accurate timeline for your order processing.

Can I order a box style that is not listed on your site?

Yes, you can! We can manufacture all kinds of custom boxes; just share the style with us and leave the rest to our experts.

Will I be able to cancel my order?

Yes, you can cancel your order within 4 hours of order confirmation.

Do you offer a discounted price if I order multiple boxes?

Yes, if you order boxes in bulk quantity, you would be able to have a wholesale rate on your custom packaging.

Do you accept rush orders?

Yes, we do. Let us know what your requirements are, and we will have our experts on it right away. Prices may vary.

Design & Artwork

What is a dieline template?

A dieline template serves as a layout that ensures a proper layout for printed packaging. It’s a diagram that shows all of the cutlines and folds of your custom packaging.

Can I send you my artwork and die-line template?

Yes, you can. You can share the dieline template or artwork with our design support, and they’ll assist you further regarding the format and resolution requirements.

Will you review my artwork before printing?

Yes. Our team will review the artwork file sent to us before we begin printing.

Do the colors on my screen match those on the box?

Please note that we use CMYK and Pantone color schemes, and your screen uses RGB. The colors you see on your screen may differ from those you see on your box, so you may not get the exact colors you expected. We always make sure the colors on your proof are as close as possible to the final product so you can see what the finished product will look like before moving forward.

Do you offer Pantone (PMS)?

Yes. We offer Pantone Color Scheme to help you achieve color accuracy with your packaging.

What is CMYK?

CMYK is a process of producing the desired color by combining four colors, such as Cyan, Magenta, Yellow, & Key(Black).

Finishing & Add-ons

What is spot UV?

Spot UV, also known as Spot Ultra Violet, is a specialized printing method for enhancing the gloss and raised surface of a printed object.

What is embossing?

By embossing a paper surface, a raised image or design is created. By pushing a metal die into the substrate/paper from underneath, an embossed logo or text will be raised slightly off the surface.

What is debossing?

A debossing process involves depressing or indenting an image on paper. Debossing creates a slight indentation in the substrate/paper by pushing a metal die into it from above.

What is foiling?

Foiling is a process of adding a metallic touch to specific parts of your packaging artwork. It uses heat and pressure to apply a layer of foil film to your material.

What is aqueous coating?

An aqueous varnish, also known as aqueous coating, is a nature-friendly, fast-drying coating that includes water and protects printed materials.

How does matte lamination differ from gloss lamination?

Matte lamination provides a smoother & non-reflective surface. On the other hand, gloss provides a glossy & reflective surface on your custom boxes.

What is soft touch lamination?

Soft touch lamination provides a premium finish to your packaging with a smooth velvety texture and non-reflective surface.

How does varnish differ from lamination?

The varnish protects against scuffs and abrasions, but laminations also protect from moisture, chemicals, and harsh environments. A lamination protects the paper from cracks and creases, which is perfect for bags or boxes.

Box Material & Printing

What thickness board do you have to offer?

The thickness of a paperboard depends on the size and weight of the product you want to package in custom boxes. Is there a thickness you would like to request? Please do not hesitate to contact us if you need assistance.

What differentiates a whiteboard from a kraft board?

With both sides being matte white, our whiteboard is a great choice when printing vibrant colors. The Kraft board, on the other hand, displays a natural brown tone on both sides, resulting in a more subdued color tone. However, your packaging will appear more organic and eco-friendly if you use the Kraft board.

Do you offer recyclable material?

Yes, we do. We use boards that contain 50% recyclable materials to manufacture your packaging. 

What is a corrugation process?

The corrugation process refers to the process of manufacturing corrugated cardboard material. In the corrugation process, two layers of liner board and one layer of flute are glued together to construct a heavy-duty material known as corrugated cardboard. 

What if flute in general packaging terms?

Flutes refer to the material that is used in between layers of liner board to create corrugated material, also known as corrugation. They are the wavy lines in corrugated cardboard that provide rigidity to corrugated material.

What is the difference between mailer boxes or shipping boxes?

Both our mailer boxes and shipping boxes are made of the same material and are exceptionally durable.

A shipping box is a larger container that has the ability to store and transport several items at once. Also, they are great for bulky products. These boxes require packaging tape to be reinforced.

A mailer box is smaller than a shipping box and more specialized. Typically, they are used to store a collection of small items or individual products. This type of packaging is ideal for gift-giving, eCommerce fulfillment, and displaying retail products.

Can you explain how biodegradable differs from compostable?

Biodegradable packaging decomposes when exposed to sunlight and microorganisms such as bacteria. The decomposition process of biodegradable material takes a variable amount of time. In contrast, compostable packaging typically decomposes within 90 days under similar conditions.

What is offset printing?

Offset printing, alternatively referred to as lithography or lithographic printing, is a highly popular and extensively utilized printing process. It involves transferring an inked image from a plate onto a rubber blanket, which is then smoothly rolled onto the substrate, commonly paper. The method excels in producing vast quantities of prints while ensuring exceptional quality in terms of color vibrancy, sharpness, and precision.

What is digital printing?

Digital printing finds its primary application in small-scale printing endeavors, setting it apart from conventional printing techniques that depend on plates. Instead of plates, digital printers use toners and cartridges like home printers.

It’s crucial to know that digital printers are restricted to CMYK colors and do not support Pantone colors. Moreover, though digital printing provides satisfactory quality, it may only partially match offset printers’ precision and color accuracy.

For those facing budget limitations and seeking lower print volumes, digital printing stands as a cost-effective and viable option.

Which corrugated material do you use? Single wall or Double wall?

We primarily use single-wall corrugated material to construct your corrugated packaging. However, if you have any other requirements or want us to use double-wall material for your packaging, we would be happy to help!

Prices & Quotation

Is there a way to decrease my box price per unit?

Yes, you can decrease your price per unit by considering these factors. First, you can order your packaging in bulk quantity to have a wholesale rate. Secondly, the materials, sizes, and add-ons & finishes you select for your custom boxes also influence your pricing.

Do I have to pay for plates or die charges?

No, we do not require any charges for plates or dies. There are no hidden charges.

Is Pantone printing more expensive as compared to CMYK?

Yes. We provide quotations based on CMYK printing as a standard practice. Let us know which Pantone you want us to use for a more accurate quotation.

Which currencies do you accept?

We accept the following currencies: USD, CAD, and GBP.

What if flute in general packaging terms?

Flutes refer to the material that is used in between layers of liner board to create corrugated material, also known as corrugation. They are the wavy lines in corrugated cardboard that provide rigidity to corrugated material.

Is embossing, debossing, foil stamping, or spot UV more expensive?

Yes. The selection of these add-ons would be incurred in your pricing. Let us know which add-on you want us to use for your custom packaging for a more accurate quotation.

Does printing on the inside of the box cost more?

Depending on the type of packaging, the cost can increase by 25-50%. Budget-conscious individuals may prefer unprinted boxes or packaging that is printed only on one side.


What is the shipping time?

Our shipping process starts as soon as your packaging order is fully manufactured. We take 8-10 business days to deliver your packaging to your doorstep. Exceptions can be made if it’s a rush order.

Do you ship to any other countries besides the United States?

Yes. We ship globally.

How will you deliver my packaging?

Your orders will be packed in individual shipping cartons and will be shipped to the address you provided.

What is your company's blind shipping policy?

Yes, we do provide bling shipping. It would not be apparent to the recipient that the parcel is delivered from Custom Box Makers. However, Terms & Conditions apply.

Do I have the option of combining my orders on shipping?

Yes, if you have placed multiple orders, you can ship them together. This way, you can save on shipping costs.